Customer Service
Automation.
Who answers the questions people ask you all day? These workflows do, and they know when to stop.
5.0 across 40+ Google reviews- Customer service automation: a chatbot that answers your clients from your own prices, hours and stock, in Arabic, French and English.
- On your website or on the channel your clients use, depending on your situation. A person takes over when it matters.
- Four example workflows: the question at 21:00, the missed call, the inbox, the review. We map yours. Part of our AI workflow automation.
Look at your week.
The same twenty questions, all day, in your messages. An email about an urgent order buried under newsletters. A review nobody answered for a month. The person who knows the answers is also the person who runs the business.
The same answers, typed all day
Opening hours, prices, delivery, sizes, availability. Twenty questions with known answers, typed by hand, every day, by someone who has better things to do.
The urgent message nobody saw
An order problem, a complaint, a hot lead, all in the same inbox as the newsletters. Nobody sorts it, so the urgent one waits.
The review left without an answer
A five-star review with no thank you, a two-star review with no reply. Both are read by the next customer.
Example workflows, step by step.
These are examples, not a catalogue. We map the workflows of your business, then build the ones that pay first. Each one starts with something that happens in your business and ends with something done. Hover a step to read what happens in it.
A client writes at 21:00
Hover a step to read itTap a step to read itA missed call
Hover a step to read itTap a step to read itThe inbox sorts itself
Hover a step to read itTap a step to read itA review is posted
Hover a step to read itTap a step to read itFour things, in your own accounts.
The questions your clients actually ask, counted, with the answer for each. It becomes what the chatbot knows.
On your website, or on the channel your clients already use, depending on your situation. Connected to your prices and stock. Yours, in your accounts.
What it may answer, what it must hand over, what it must never say. Written down and tested before launch.
Every conversation logged. A weekly line on questions answered, handovers, and the questions it could not answer, which become the next improvement.
How we work.
- 1
Understand
The questions your clients ask, the channels they use, who answers today.
- 2
Choose
What the chatbot answers, where it lives, what stays with a person. Not everything should be automated.
- 3
Build
On n8n and Claude, connected to your site, your inbox and your data. Tested on real conversations.
- 4
Run
We run it after launch and read what it could not answer every week.
Who this is for.
- Stores, clinics, restaurants and services that answer the same questions all day
- Teams whose inbox mixes urgent orders with everything else
- Owners who want every review answered without doing it themselves
What clients say.
“Working with L'Atelier Growth has been an absolute game-changer for ConceptCore. The team is incredibly reactive and took the time to clearly explain the intricacies of SEO so we truly understood the strategy. Beyond just SEO, they provided outstanding, in-depth data analysis for our Meta ads and...”
“A great experience overall. Very structured, proactive, and results driven. They helped us set clear objectives and successfully achieve our KPIs. Highly recommended.”
“Working with L'Atelier Growth has been a great experience. They helped us implement a solid SEO strategy quickly and efficiently with a clear and structured approach. Their team is always available and quick to respond.”
“We've been working with L'Atelier Growth for our SEO and paid media strategy and they've delivered qualified leads for our business. Sharp, responsive, and genuinely understand B2B marketing in our market. Highly recommend.”
“Working with L'Atelier Growth to build our website was an outstanding experience from start to finish. They are very professional, responsive and genuinely invested in bringing our vision to life. They paid close attention to every detail, offered valuable suggestions throughout the process, and...”
“Worked with Roy and Daniel on SEO for my website. Very professional and effective, huge thanks for the great results. Highly recommended.”
“L'Atelier Growth has been an absolute pleasure to work with. Incredibly responsive, always quick to address anything that comes up, and very clear in the way they explain strategy. Strong, reliable support on Meta and Google Ads.”
“Highly professional and supportive team.”
“I had a great experience working with L'Atelier Growth. Extremely efficient, professional, and the results exceeded expectations. Definitely recommend.”
“L'Atelier Growth built my e-commerce site and the result exceeded every expectation. Excellent work across the board, outstanding professionalism, and always available when needed. The site is a gem. Highly recommended.”
“I had a great experience working with L'Atelier Growth. They were professional, very responsive, and really paid attention to what I needed. The whole process felt smooth, and I'm very happy with the final result. I'd definitely recommend them to anyone looking for quality work!”
“Working with L'Atelier Growth has been an amazing experience. They are detail-oriented and explain everything clearly, making sure we understand every step of the process. Communication has been really easy from day one, they're responsive and always make us feel like the brand is a priority. We...”
“I've worked with plenty of marketing agencies in Lebanon. L'Atelier Growth is the only one that actually understands business, AI and automations. They focus on fixing your foundations first, which makes everything else significantly more effective.”
“I'm very satisfied with the service. Thank you for your work. I won't hesitate to reach out again if I need to.”
“Always a great experience working with them. Very responsive and super quick at getting the job done and finding solutions. Would totally recommend.”
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Other areas we automate.
Sales & Lead Generation Automation
Leads found, answered and followed up without your team doing it by hand: first reply in a minute, follow-ups until someone answers, quotes drafted from your prices, everything in the CRM.
Customer Retention Automation
Customers who come back on their own: abandoned carts and checkouts, delivered orders, appointments, silent customers, failed payments and renewals handled by workflows, by email.
Social Media Automation
Two tools, one or both depending on your need: a Video Editor that turns your raw videos into posts ready for every platform, and Social Autopilot that posts them on Instagram, Facebook, YouTube and TikTok with a caption written per platform.
Reporting & Data Automation
Your numbers without building them: a Monday summary that says what moved and why, dashboards fed from your tools, an alert the moment a number crosses a line.
Operations & Finance Automation
The paperwork that builds itself, the way we run our own agency: a lead becomes a proposal, an accepted proposal a contract, a signed contract an invoice, a paid invoice a receipt, and every step lands in the accounting and the ERP.
Customer Service Automation, answered.
Straight answers on what is included, timing, and how we work.
On your website, or on the channel your clients already use, depending on your situation: we decide that together after counting the questions. It reads the language of each message and answers in Arabic, French or English, from your own prices, hours and stock.
Complaints, exceptions and anything about money. The chatbot answers the known questions and hands over everything else to a person with the whole conversation attached, so nobody repeats themselves.
No. Prices, stock and hours are read from your systems, and when it does not know it says so and hands over. The boundaries are written and tested before launch, and every conversation is logged.
It pings us, not you. If a system does not answer, the chatbot switches to a fallback message with your phone number, and we get the alert the same minute.
It depends on where the chatbot lives, the questions to cover and the systems to connect. A setup project comes first, then a monthly plan because the chatbot runs every day and the questions it could not answer become the next improvement. No prices on the site; the question map tells us the scope.
Answer every question, at any hour.
We count the questions your clients ask, build the chatbot where your clients are, and tell you what should stay human.
