Customer Retention
Automation.
How do you keep your customers without running a campaign every month? With workflows that watch for the moment they drift.
5.0 across 40+ Google reviews- Customer retention automation: carts, silent customers, failed payments, renewals, reviews and appointments.
- Seven example workflows in the order of a customer's life: cart, checkout, delivery, appointment, silence, payment, renewal. We map yours.
- What you receive, how we work, and what stays human. Part of our AI workflow automation.
Look at your week.
Winning a customer costs money. Losing one costs more. Most businesses spend to win the first sale and leave the second one to chance: the cart is abandoned, the card expires, the client goes quiet, and nobody notices until the revenue drops.
The customer who drifted away
No purchase in ninety days, no visit, no message. Nobody saw it, because nobody was watching. By the time it shows in the numbers, they buy elsewhere.
The payment that failed quietly
An expired card, a bounced transfer, an unpaid invoice. Without a prompt and a reminder, the revenue is gone and the client does not even know.
The first sale that stayed the only one
A thank-you, then silence. No reminder, no offer, no review asked. First-time buyers stay one-time because nobody follows up.
Example workflows, step by step.
These are examples, not a catalogue. We map the workflows of your business, then build the ones that pay first. Each one starts with something that happens in your business and ends with something done. Hover a step to read what happens in it.
A cart is abandoned
Hover a step to read itTap a step to read itA checkout is abandoned
Hover a step to read itTap a step to read itAn order is delivered
Hover a step to read itTap a step to read itAn appointment is booked
Hover a step to read itTap a step to read itA customer goes quiet
Hover a step to read itTap a step to read itA payment fails
Hover a step to read itTap a step to read itA trial ends or a subscription renews
Hover a step to read itTap a step to read itFour things, in your own accounts.
Where customers come back, where they drop, what triggers exist in your data. One page, before we build.
Built on your store, your email tool and your payment system. In your accounts.
How many messages, how often, which offers, when to stop. Nobody gets spammed, nobody gets a discount you did not approve.
Carts recovered, payments recovered, customers reactivated, reviews collected. One line a week.
How we work.
- 1
Understand
Your repeat rate, your churn, your failed payments, the data you already have.
- 2
Choose
The two or three flows that recover the most first. What stays human, written down.
- 3
Build
On your store, your email tool and your payment system. Tested on real customers before it runs.
- 4
Run
We run it after launch. A failed step pings us, not you.
Who this is for.
- Any business with repeat customers: stores, clinics, gyms, subscriptions, B2B accounts
- Brands that spend to win customers and lose them after the first sale
- Anyone with recurring billing losing revenue to failed or expired payments
What clients say.
“Working with L'Atelier Growth has been an absolute game-changer for ConceptCore. The team is incredibly reactive and took the time to clearly explain the intricacies of SEO so we truly understood the strategy. Beyond just SEO, they provided outstanding, in-depth data analysis for our Meta ads and...”
“A great experience overall. Very structured, proactive, and results driven. They helped us set clear objectives and successfully achieve our KPIs. Highly recommended.”
“Working with L'Atelier Growth has been a great experience. They helped us implement a solid SEO strategy quickly and efficiently with a clear and structured approach. Their team is always available and quick to respond.”
“We've been working with L'Atelier Growth for our SEO and paid media strategy and they've delivered qualified leads for our business. Sharp, responsive, and genuinely understand B2B marketing in our market. Highly recommend.”
“Working with L'Atelier Growth to build our website was an outstanding experience from start to finish. They are very professional, responsive and genuinely invested in bringing our vision to life. They paid close attention to every detail, offered valuable suggestions throughout the process, and...”
“Worked with Roy and Daniel on SEO for my website. Very professional and effective, huge thanks for the great results. Highly recommended.”
“L'Atelier Growth has been an absolute pleasure to work with. Incredibly responsive, always quick to address anything that comes up, and very clear in the way they explain strategy. Strong, reliable support on Meta and Google Ads.”
“Highly professional and supportive team.”
“I had a great experience working with L'Atelier Growth. Extremely efficient, professional, and the results exceeded expectations. Definitely recommend.”
“L'Atelier Growth built my e-commerce site and the result exceeded every expectation. Excellent work across the board, outstanding professionalism, and always available when needed. The site is a gem. Highly recommended.”
“I had a great experience working with L'Atelier Growth. They were professional, very responsive, and really paid attention to what I needed. The whole process felt smooth, and I'm very happy with the final result. I'd definitely recommend them to anyone looking for quality work!”
“Working with L'Atelier Growth has been an amazing experience. They are detail-oriented and explain everything clearly, making sure we understand every step of the process. Communication has been really easy from day one, they're responsive and always make us feel like the brand is a priority. We...”
“I've worked with plenty of marketing agencies in Lebanon. L'Atelier Growth is the only one that actually understands business, AI and automations. They focus on fixing your foundations first, which makes everything else significantly more effective.”
“I'm very satisfied with the service. Thank you for your work. I won't hesitate to reach out again if I need to.”
“Always a great experience working with them. Very responsive and super quick at getting the job done and finding solutions. Would totally recommend.”
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Other areas we automate.
Sales & Lead Generation Automation
Leads found, answered and followed up without your team doing it by hand: first reply in a minute, follow-ups until someone answers, quotes drafted from your prices, everything in the CRM.
Customer Service Automation
The questions people ask you every day answered in seconds by a chatbot, on your website or on the channel your clients use, from your own prices and hours, with a person taking over when it matters.
Social Media Automation
Two tools, one or both depending on your need: a Video Editor that turns your raw videos into posts ready for every platform, and Social Autopilot that posts them on Instagram, Facebook, YouTube and TikTok with a caption written per platform.
Reporting & Data Automation
Your numbers without building them: a Monday summary that says what moved and why, dashboards fed from your tools, an alert the moment a number crosses a line.
Operations & Finance Automation
The paperwork that builds itself, the way we run our own agency: a lead becomes a proposal, an accepted proposal a contract, a signed contract an invoice, a paid invoice a receipt, and every step lands in the accounting and the ERP.
Customer Retention Automation, answered.
Straight answers on what is included, timing, and how we work.
Email, on purpose. It carries the cart, the order or the receipt in one message, it is what your store and your payment system already send, and it needs no consent flow on a business number. A WhatsApp step can be added later for a client who asks, once the email flows run.
The offer amount, the reply to an unhappy client, and the call when a payment stays unpaid after three reminders. The flows do the watching and the messaging; a person decides what it is worth.
No. Every sequence has a cap and a stop rule: it ends the moment the customer buys, replies or asks to stop. Frequency and wording are approved by you before anything runs.
It pings us, not you. A message that cannot be sent or a store event that stops arriving raises an alert with the customer attached, so nothing is lost in silence.
It depends on the flows, the tools (your store, email tool, WhatsApp, payment system) and whether you want us to watch them monthly. A setup project comes first, scoped after we read your customer data. No prices on the site.
Turn one-time buyers into repeat customers.
We read your customer data, show you where customers drift, and build the flows that bring them back.
